Jobs

ROLE:  Reduced Hours - Inside Sales Representative / Sales Support Assistant / Customer Services (2 days per week) 
THERAPY AREA: Patient Safety | Healthcare Equipment | Elderly Care
PACKAGE: Competitive basic salary + bonus potential + pension scheme
LOCATION: Remote based role - seeking someone located in North West England 
SECTOR EXPERIENCE REQUIRED: Pharmaceutical or Healthcare sector experience is essential

Company Overview

Join a highly regarded and growing healthcare company that takes an adaptable and forward-thinking approach to business. With a strong focus on patient safety and healthcare innovation, this organisation supports its team in delivering meaningful impact across the NHS and private sector.

Role Overview

We are seeking a Customer-Focused Inside Sales Representative with proven experience in the pharmaceutical or healthcare industry. You will play a key role in ensuring exceptional service and sales support to healthcare professionals and institutions across the UK and Ireland.

This role blends proactive customer service with sales support duties, ensuring clients receive a smooth, responsive, and knowledgeable experience. Working as part of a close-knit commercial team, you’ll support Territory Sales Managers, handle inbound enquiries, and contribute to outbound calling campaigns with a professional and service-driven approach.

Key Responsibilities

🛎️ Customer Service & Sales Support

• Manage and respond to all customer enquiries promptly, professionally, and within agreed timescales

• Deliver exceptional service standards tailored to the needs of healthcare professionals

• Record and process orders, enquiries, and service requests using internal CRM systems

• Book qualified appointments for Territory Sales Managers

• Communicate clearly and empathetically via phone and email

• Coordinate equipment installations and service updates with internal teams and clients

📞 Outbound Communication

• Conduct outbound courtesy, follow-up, and survey calls as directed by Sales Leadership

• Assist in collecting insights and feedback from existing clients to improve service delivery

• Identify upselling or cross-selling opportunities where appropriate

📊 Data & CRM Management

• Maintain accurate records of all customer interactions, leads, and follow-up actions

• Report on sales support activity and outcomes

• Utilise the sales portal and CRM to manage workflow and customer pipeline

🤝 Team Collaboration

• Collaborate with Territory Sales Managers to support activity across your designated region

• Work closely with internal departments to ensure seamless service delivery

• Contribute positively to team targets and commercial goals

Skills & Experience Required

✅ Previous experience in a healthcare or pharmaceutical sales support/customer service role is essential
✅ Strong understanding of the NHS, private healthcare providers, or medical equipment market
✅ Outstanding communication skills — written and verbal
✅ Comfortable handling enquiries from clinical professionals and procurement teams
✅ Proficient in Outlook, Excel, Word, and CRM systems
✅ Excellent organisational skills with a keen attention to detail
✅ Confident working independently and as part of a wider team
✅ Customer-first mindset, with a proactive and problem-solving approach
✅ Commercial awareness and the ability to identify opportunities for growth

✅   ALL APPLICANTS MUST BE ELIGIBLE TO WORK IN THE UK

Why Join?

This is a fantastic opportunity to make a difference in the healthcare space while developing your career in a supportive, flexible, and innovative company. If you're passionate about healthcare, customer excellence, and team collaboration — we want to hear from you.

• ✔️ 6+ years in quantitative healthcare/pharmaceutical market research (agency-side is essential) ✔️ Strong experience in ATU studies, segmentation, tracking, and global research

• Lead end-to-end delivery of quantitative market research projects (e.g. ATU, segmentation, demand studies, message testing, tracking)
• Translate research findings into clear strategic recommendations that drive decision-making
• Partner with clients to understand business needs, frame problems, and guide methodology
• Manage timelines, budgets, and project teams to ensure high-quality, on-time delivery
• Present insights to senior stakeholders and facilitate workshops
• Mentor and support the development of junior team members

• 6+ years of experience in market research, ideally with a focus on pharma, biotech, or med-tech
• Strong hands-on experience with quantitative methodologies and survey-based insights generation
• Solid grasp of data tools such as Excel, PowerPoint, Power BI or Tableau
• Experience leading client relationships and presenting insights at the VP/Director level
• A strong communicator who enjoys turning data into compelling stories
• A background in consulting, research agencies, or pharma-side insights teams (a plus)

• Remote-first working model with flexible hours
• Competitive basic salary plus benefits
• A supportive team culture that values growth, innovation, and impact
• Opportunities for career development, international collaboration, and thought leadership

📍 Location:  London based office – flexible / hybrid working 💼 Full-Time | Permanent
🧠 Specialism: Quantitative Research | Healthcare & Pharma

Are you passionate about transforming data into strategy for the world’s leading healthcare innovators?
Our client is expanding their capabilities and seeking a dynamic Pharma & Healthcare Strategic Insights Consultant to lead high-impact, global market research projects in the pharmaceutical, biotech, and medtech sectors.

🔎 About the Role

As a Strategic Insights Consultant, you will play a pivotal role in shaping their growing quantitative research function. This is more than just a research role — it's a chance to influence decision-making at the highest levels in healthcare by delivering deep, actionable insights.

You’ll lead global tracking studies, ATUs, segmentation, and demand assessments, and play a strategic role in building internal capabilities and driving methodological innovation.

🧩 Key Responsibilities

🔬 Project Execution & Insights Delivery

• Design and deliver complex quantitative research projects end-to-end
• Build powerful, insight-driven surveys aligned with client goals
• Oversee data analysis, interpretation, and storytelling that drives decision-making
• Present findings to global pharma, biotech, and healthcare clients

🛠️ Process Improvement & Innovation

• Refine methodologies and improve operational efficiency
• Champion industry best practices and emerging research techniques
• Keep ahead of the curve in quantitative insights

🌱 Capability Building & Mentorship

• Mentor and coach junior team members to strengthen internal expertise
• Support L&D initiatives through training development and delivery
• Collaborate with senior leadership to evolve the insights offering

🌍 Business Development & Thought Leadership

• Contribute to strategic proposals, methodologies, and marketing content
• Help nurture and grow key client relationships
• Position the company as a thought leader in the healthcare insights space

💡 About You

You're a data-driven storyteller with a passion for healthcare innovation. You’re excited by the prospect of shaping how leading companies understand their markets and make smarter, patient-centric decisions.

✔️ You’ll Need:

• 6+ years in quantitative healthcare/pharmaceutical market research
• Strong experience in ATU studies, segmentation, tracking, and global research
• Proven ability to engage with clients, lead complex projects, and communicate insights clearly
• Fluency in survey design, data analysis, and reporting tools (e.g., Excel, Power BI, Tableau)

💬 You Are:

• A natural leader and mentor with a collaborative mindset
• A clear communicator who thrives in a fast-paced, client-facing environment
• Analytical, strategic, and constantly looking to improve how things are done

🚀 Why Join this organisation?

• Influence top-tier healthcare decision-making
• Work with global pharma, medtech, and biotech brands
• Flexible working and a progressive, insight-led culture
• Opportunity to shape and lead a growing team and function

• 🔍 Lead end-to-end delivery of high-impact quantitative studies (ATUs, segmentations, demand studies)
• 📊 Design smart surveys and oversee data collection, analysis, and visualisation
• 📈 Present insights through compelling narratives and actionable recommendations
• 💡 Innovate and continuously improve processes and methodologies
• 🧠 Mentor teammates and help upskill our growing team
• 🤝 Collaborate with clients, building relationships that drive long-term value

• ✔️ 6+ years in quantitative healthcare market research
• ✔️ Proven skills in survey design, data analysis, and client engagement
• ✔️ Experience managing global studies across pharma, biotech, medtech or healthcare
• ✔️ Proficiency in tools like Excel, Power BI, Tableau, or similar
• ✔️ A passion for mentoring and contributing to team capability building
• ✔️ A proactive, solutions-oriented mindset

• Work on impactful projects that influence global healthcare decisions
• Join a team that values quality, learning, and innovation
• Be part of a growing company with a vision for excellence in market research
• Enjoy a collaborative, flexible work environment with opportunities to lead

Location: London Contract Type: Full-Time, Permanent
Salary: Competitive + benefits

🧠 Help Shape the Future of Healthcare Intelligence

Our client is a fast-growing, insight-driven consultancy specialising in strategic healthcare research. Their mission is simple: to equip the world’s leading pharmaceutical, biotech, medtech, and healthcare brands with the evidence and intelligence they need to make smarter decisions.

We are looking for a Quantitative Researcher to join their dynamic team and take a leading role in delivering high-quality, methodologically sound, and insight-rich healthcare market research.

This is more than just a job — it’s an opportunity to shape the future of our quantitative function, influence high-level strategy, and mentor the next generation of healthcare researchers.

🌟 About the company

This client offer more than just a job — they offer a place where your work has real impact on healthcare strategy and patient outcomes. You will be part of a collaborative and inclusive team where ideas are welcomed, development is encouraged, and excellence is expected.

• 🧩 Work on diverse projects
• 🚀 Be part of a growing, forward-thinking business
• 🤝 Work alongside some of the industry’s top minds
• 📚 Continuous professional development

💼 About the Role

As a Quantitative Researcher, you will lead the design and delivery of global market research projects across healthcare and life sciences. From initial scoping and survey design to final analysis and client presentation, you will be responsible for driving high-impact insights that shape decision-making at the highest levels.

You will also play a key role in evolving their internal processes, training and mentoring team members, and contributing to business development through thought leadership and client engagement.

📌 Key Responsibilities

1. Project Execution & Insight Generation

• Design and deliver end-to-end quantitative projects, including ATUs, segmentations, and demand studies
• Write clear, strategic surveys aligned to client objectives
• Oversee methodology, programming, fieldwork, data cleaning, analysis, and reporting
• Present findings through compelling data storytelling and client-facing presentations
• Build strong, trusted relationships with client stakeholders across meetings, workshops, and reporting sessions

2. Process Improvement & Innovation

• Continuously improve research processes to enhance efficiency and output quality
• Drive best practice implementation across project lifecycles
• Stay abreast of industry innovation, ensuring we remain at the cutting edge of quantitative research in healthcare

3. Internal Capability Building

• Deliver training and upskilling programmes in partnership with L&D
• Mentor and support team members looking to deepen their quantitative expertise
• Collaborate with leadership to evolve our cleint's quantitative offering

4. Business Development & Thought Leadership

• Shape proposals and pitch documents with robust methodological recommendations
• Develop marketing and thought leadership content (e.g., decks, white papers, LinkedIn posts)
• Support client retention and new business by consistently delivering excellent work

🎯 What You will Bring

• 6+ years’ experience in quantitative healthcare market research (pharma, medtech, biotech preferred)
• Strong knowledge of methodologies such as ATUs, tracking, segmentation, demand research, etc
• Proven track record in survey design, data analysis, and client engagement
• Proficiency with Excel, Power BI, Tableau, or similar visual analytics tools
• Familiarity with statistical software/tools for data cleaning and analysis
• Exceptional communication and interpersonal skills
• A self-starter attitude with a passion for innovation and mentorship
• A collaborative mindset and the ability to work across diverse project teams

📩 Ready to Apply?

If you’re passionate about using data to drive change in healthcare, we want to hear from you.  Let’s shape the future of healthcare insights — together.

ROLE: Inside Sales Representative / Sales Support Assistant / Customer Services 
THERAPY AREA: Patient Safety | Healthcare Equipment | Elderly Care
PACKAGE: Competitive basic salary + bonus potential + pension scheme
LOCATION: Remote based role - seeking someone located in Southern Scotland / Central Belt area 
SECTOR EXPERIENCE REQUIRED: Pharmaceutical or Healthcare sector experience is essential

Company Overview

Join a highly regarded and growing healthcare company that takes an adaptable and forward-thinking approach to business. With a strong focus on patient safety and healthcare innovation, this organisation supports its team in delivering meaningful impact across the NHS and private sector.

Role Overview

We are seeking a Customer-Focused Inside Sales Representative with proven experience in the pharmaceutical or healthcare industry. You will play a key role in ensuring exceptional service and sales support to healthcare professionals and institutions across the UK and Ireland.

This role blends proactive customer service with sales support duties, ensuring clients receive a smooth, responsive, and knowledgeable experience. Working as part of a close-knit commercial team, you’ll support Territory Sales Managers, handle inbound enquiries, and contribute to outbound calling campaigns with a professional and service-driven approach.

Key Responsibilities

🛎️ Customer Service & Sales Support

• Manage and respond to all customer enquiries promptly, professionally, and within agreed timescales

• Deliver exceptional service standards tailored to the needs of healthcare professionals

• Record and process orders, enquiries, and service requests using internal CRM systems

• Book qualified appointments for Territory Sales Managers

• Communicate clearly and empathetically via phone and email

• Coordinate equipment installations and service updates with internal teams and clients

📞 Outbound Communication

• Conduct outbound courtesy, follow-up, and survey calls as directed by Sales Leadership

• Assist in collecting insights and feedback from existing clients to improve service delivery

• Identify upselling or cross-selling opportunities where appropriate

📊 Data & CRM Management

• Maintain accurate records of all customer interactions, leads, and follow-up actions

• Report on sales support activity and outcomes

• Utilise the sales portal and CRM to manage workflow and customer pipeline

🤝 Team Collaboration

• Collaborate with Territory Sales Managers to support activity across your designated region

• Work closely with internal departments to ensure seamless service delivery

• Contribute positively to team targets and commercial goals

Skills & Experience Required

✅ Previous experience in a healthcare or pharmaceutical sales support/customer service role is essential
✅ Strong understanding of the NHS, private healthcare providers, or medical equipment market
✅ Outstanding communication skills — written and verbal
✅ Comfortable handling enquiries from clinical professionals and procurement teams
✅ Proficient in Outlook, Excel, Word, and CRM systems
✅ Excellent organisational skills with a keen attention to detail
✅ Confident working independently and as part of a wider team
✅ Customer-first mindset, with a proactive and problem-solving approach
✅ Commercial awareness and the ability to identify opportunities for growth

✅   ALL APPLICANTS MUST BE ELIGIBLE TO WORK IN THE UK

Why Join?

This is a fantastic opportunity to make a difference in the healthcare space while developing your career in a supportive, flexible, and innovative company. If you're passionate about healthcare, customer excellence, and team collaboration — we want to hear from you.

ROLE: Inside Sales Representative / Sales Support Assistant / Customer Services 
THERAPY AREA: Patient Safety | Healthcare Equipment | Elderly Care
PACKAGE: Competitive basic salary + bonus potential + pension scheme
LOCATION: Remote based role - seeking someone located in North West England 
SECTOR EXPERIENCE REQUIRED: Pharmaceutical or Healthcare sector experience is essential

Company Overview

Join a highly regarded and growing healthcare company that takes an adaptable and forward-thinking approach to business. With a strong focus on patient safety and healthcare innovation, this organisation supports its team in delivering meaningful impact across the NHS and private sector.

Role Overview

We are seeking a Customer-Focused Inside Sales Representative with proven experience in the pharmaceutical or healthcare industry. You will play a key role in ensuring exceptional service and sales support to healthcare professionals and institutions across the UK and Ireland.

This role blends proactive customer service with sales support duties, ensuring clients receive a smooth, responsive, and knowledgeable experience. Working as part of a close-knit commercial team, you’ll support Territory Sales Managers, handle inbound enquiries, and contribute to outbound calling campaigns with a professional and service-driven approach.

Key Responsibilities

🛎️ Customer Service & Sales Support

• Manage and respond to all customer enquiries promptly, professionally, and within agreed timescales

• Deliver exceptional service standards tailored to the needs of healthcare professionals

• Record and process orders, enquiries, and service requests using internal CRM systems

• Book qualified appointments for Territory Sales Managers

• Communicate clearly and empathetically via phone and email

• Coordinate equipment installations and service updates with internal teams and clients

📞 Outbound Communication

• Conduct outbound courtesy, follow-up, and survey calls as directed by Sales Leadership

• Assist in collecting insights and feedback from existing clients to improve service delivery

• Identify upselling or cross-selling opportunities where appropriate

📊 Data & CRM Management

• Maintain accurate records of all customer interactions, leads, and follow-up actions

• Report on sales support activity and outcomes

• Utilise the sales portal and CRM to manage workflow and customer pipeline

🤝 Team Collaboration

• Collaborate with Territory Sales Managers to support activity across your designated region

• Work closely with internal departments to ensure seamless service delivery

• Contribute positively to team targets and commercial goals

Skills & Experience Required

✅ Previous experience in a healthcare or pharmaceutical sales support/customer service role is essential
✅ Strong understanding of the NHS, private healthcare providers, or medical equipment market
✅ Outstanding communication skills — written and verbal
✅ Comfortable handling enquiries from clinical professionals and procurement teams
✅ Proficient in Outlook, Excel, Word, and CRM systems
✅ Excellent organisational skills with a keen attention to detail
✅ Confident working independently and as part of a wider team
✅ Customer-first mindset, with a proactive and problem-solving approach
✅ Commercial awareness and the ability to identify opportunities for growth

✅   ALL APPLICANTS MUST BE ELIGIBLE TO WORK IN THE UK

Why Join?

This is a fantastic opportunity to make a difference in the healthcare space while developing your career in a supportive, flexible, and innovative company. If you're passionate about healthcare, customer excellence, and team collaboration — we want to hear from you.

• Successful healthcare company
• Adaptable and flexible approach to business - focus on business potential

• As an Inside Sales Representative you will apply your skills in social networking and business communications to generate leads, nurture relationships, and close deals.
• Dealing with sales enquiries and opportunities for a designated portfolio of customers based within Secondary Care
• Consistently meeting personal objectives and delivering individual and team periodic / quarterly / yearly sales targets
• You will also be taking care of every aspect of the customer service, both via phone and email
• This role requires effective customer relationship skills, commercial acumen and the ability to effectively negotiate
• The successful individual will be accountable for a defined sales territory within UK & Ireland with clear goals and a great deal of flexibility in how you approach this task
• This is a remote job located in the United Kingdom
• Role available as part of a team expansion

• Ensure all customer enquiries are responded to within agreed timescale
• Delivering the appropriate service level for all customers
• Booking appointments for the Territory Sales Managers to attend face to face
• Recording and processing enquiries within the business sales portal
• Identify and establish upselling opportunities where possible and relevant
• Coordinate, progress and communicate installation with customers where relevant

• Conduct courtesy and information gathering project calls as required and as required and as directed by the Sales Director and relevant Territory Sales Manager

• Collate all relevant detail and documents to provide a seamless customer experience
• Maintain accurate database of business generated and corresponding business movements
• Utilise and update sales portal to manage sales
• Record the results of any courtesy call project accurately in the required format

• Work with and support internal colleagues to ensure team sales targets are met and projects are delivered, accurately and on time
• Working closely with the field based Territory Sales Managers within your designated geographical areas

• IT Skills – Outlook, Excel, Word, CRM
• Experience of selling in a Business to a Customer/Business to Business environment delivering on business and customer expectations
• Organisation & Prioritisation: time management prioritising workload in a pressurised environment delivering on a business and customer expectations
• Ability to work independently and within a team
• Adaptability & Flexibility: adapting to different demands and situations
• Customer Centric Approach: ability to put the customer first, understand their requirements and build solid business relationships
• Relationship building: ability to build on and develop relationships within the business and our customers
• Communication: excellent verbal and written communication skills
• Sales Focus: ability to identify confidently explore and close on selling opportunities