ROLE: Inside Sales Representative / Sales Support Assistant / Customer Services 
THERAPY AREA: Patient Safety | Healthcare Equipment | Elderly Care
PACKAGE: Competitive basic salary + bonus potential + pension scheme
LOCATION: Remote based role – seeking someone located in Southern Scotland / Central Belt area 
SECTOR EXPERIENCE REQUIRED: Pharmaceutical or Healthcare sector experience is essential

Company Overview

Join a highly regarded and growing healthcare company that takes an adaptable and forward-thinking approach to business. With a strong focus on patient safety and healthcare innovation, this organisation supports its team in delivering meaningful impact across the NHS and private sector.

Role Overview

We are seeking a Customer-Focused Inside Sales Representative with proven experience in the pharmaceutical or healthcare industry. You will play a key role in ensuring exceptional service and sales support to healthcare professionals and institutions across the UK and Ireland.

This role blends proactive customer service with sales support duties, ensuring clients receive a smooth, responsive, and knowledgeable experience. Working as part of a close-knit commercial team, you’ll support Territory Sales Managers, handle inbound enquiries, and contribute to outbound calling campaigns with a professional and service-driven approach.

Key Responsibilities

🛎️ Customer Service & Sales Support

• Manage and respond to all customer enquiries promptly, professionally, and within agreed timescales

• Deliver exceptional service standards tailored to the needs of healthcare professionals

• Record and process orders, enquiries, and service requests using internal CRM systems

• Book qualified appointments for Territory Sales Managers

• Communicate clearly and empathetically via phone and email

• Coordinate equipment installations and service updates with internal teams and clients

📞 Outbound Communication

• Conduct outbound courtesy, follow-up, and survey calls as directed by Sales Leadership

• Assist in collecting insights and feedback from existing clients to improve service delivery

• Identify upselling or cross-selling opportunities where appropriate

📊 Data & CRM Management

• Maintain accurate records of all customer interactions, leads, and follow-up actions

• Report on sales support activity and outcomes

• Utilise the sales portal and CRM to manage workflow and customer pipeline

🤝 Team Collaboration

• Collaborate with Territory Sales Managers to support activity across your designated region

• Work closely with internal departments to ensure seamless service delivery

• Contribute positively to team targets and commercial goals

Skills & Experience Required

✅ Previous experience in a healthcare or pharmaceutical sales support/customer service role is essential
✅ Strong understanding of the NHS, private healthcare providers, or medical equipment market
✅ Outstanding communication skills — written and verbal
✅ Comfortable handling enquiries from clinical professionals and procurement teams
✅ Proficient in Outlook, Excel, Word, and CRM systems
✅ Excellent organisational skills with a keen attention to detail
✅ Confident working independently and as part of a wider team
✅ Customer-first mindset, with a proactive and problem-solving approach
✅ Commercial awareness and the ability to identify opportunities for growth

✅   ALL APPLICANTS MUST BE ELIGIBLE TO WORK IN THE UK

Why Join?

This is a fantastic opportunity to make a difference in the healthcare space while developing your career in a supportive, flexible, and innovative company. If you’re passionate about healthcare, customer excellence, and team collaboration — we want to hear from you.

Alternative Job Titles Include: Sales Support Assistant, Customer Care Advisor, Customer Care, Inside Sales, Inside Sales Assistant, Customer Success Specialist, Customer Support, Customer Support Representative, Customer Service Coordinator, Internal Account Manager, Internal Sales Assistant, Area Coordinator, Product Specialist, Customer Loyalty, Customer Loyalty Assistant, Customer Service Assistant, Customer Service, Customer Management, Call Centre Operative, Internal Sales, Client Support, Telesales, Digital Sales,  remote working,   omnichannel marketing, Sales Order Management, Telemarketing, Retentions, Customer Retention, Medical Sales, Healthcare Care Sales

Are you interested or know someone who may be? Then please contact us or apply today!

Once a CV is received 40:40 Recruitment will review your profile against the client’s requirements so please allow 7 working days for this to be completed. If you have not heard back within the 7 days please assume that on this occasion you have not been successful to the next stage of the process and thank you for your interest, time, and application.

Please be aware that our first contact with you could be via email so please check your junk or spam folders